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  2. Frequently Asked Questions

Frequently Asked Questions

  • What kind of place is Kinosaki Onsen

    Kinosaki Onsen is Kinosaki Onsen".
    It is located in the northern part of Hyogo prefecture, and is closer to neighboring prefectures Tottori Continue reading
  • Tenbouen inn is Yumekoyado

    There are more than 70 inns in Kinosaki Onsen
    You're wondering which inn suits you> <
    Especially Kinosaki Onsen, I think they will get lost.Continue reading
  • I'm at a loss because there are many plan...

    The main dish of this facility is
    From spring to autumn, "Kinosaki Gourmet Zanmai" ("Tore Pichi Kaiseki Meal" depending on the site),
    WinterContinue reading
  • Can children stay overnight?

    I am very sorry,
    Children up to the sixth grade of elementary school are not allowed to stay at this facility.

    Please refrain from staying Continue reading
  • Bedrock bath 0 yen is true !?

    At this facility, the bedrock bath is currently open for free.
    (※Please understand that men cannot use it because it is located behind the iContinue reading
  • What are your payment options?

    Jalan reservations made via Jalan,
    You can choose between pre-online card payment and cash payment.

    If you choose cash payment,
    In additionContinue reading
  • Is there Wi-Fi?

    We introduced Wi-Fi from April 2018.
    Internet connection is available in all rooms in this facility.

    Please enter your password to use it.
    Continue reading
  • Do you have a private open-air bath?

    Yes, this facility has a private open-air bath "Tensui".
    (Paid:2,200 yen (tax included) once
    We will give you a lot of rose petals in the baContinue reading
  • What time is check-in? What if you arrive early?

    Check-in is from 15:00.
    Until then, the facility is under preparation, so you cannot enter the facility.
    The last check-in time is 17:30 (17Continue reading
  • Is parking free?

    The property's parking lot is on site and can be used free of charge.
    You can park about 20 cars, so please feel free to come by car.
    It canContinue reading
  • Do you have a yukata rental?

    For guests booking 1 night with dinner and breakfast
    We rent out fashionable yukata for free.

    TsumContinue reading
  • Is it possible to have a "dressing room" for dinner?

    There is also a room type that allows you to take out the room for dinner.

    If you wish,
    "Spacious 42 square meters! Simmons Bed Twin with DContinue reading
  • What kind of atmosphere is the dining room?

    A dining room with cute flower shoji screens. "Wagokoro"
    Just by taking a picture of the dining scene, the flower shoji in the back turns inContinue reading
  • What is "Sumire Photo Studio"?

    This is an SNS studio that opened in this facility in August 2020.

    This is a photo room where you can take pictures freely.
    The three wallsContinue reading
  • Please tell me the usage time of the indoor bath.

    Besides private baths, there are two inner baths for men and women in the hotel.

    The women's bath Otoha and the men's bath Kaen.
    There is aContinue reading
  • Is there a pick-up service to downtown?

    Onsen about a 10-minute walk to the Onsen town,
    We will pick you up from the front of the entrance of this facility.

    The time will be from Continue reading
  • Is there a transfer from JR Kinosaki Onsen?

    Kinosaki Onsen, in order to avoid traffic congestion in the Onsen town,
    The convention is that individual pick-ups from accommodations will Continue reading
  • Can I order whole cakes?

    For customers who use on anniversary etc.
    The facility also accepts orders for whole cakes (starting at 2,500 yen).

    In case of using, pleasContinue reading
  • What is the amenity of the room?

    In the room
    Please enjoy bath towels, face towels, yukata, haori, toothbrushes, and hair dryers.

    Hand soap and deodorant spray aContinue reading
  • Is there a highway bus to Kinosaki Onsen

    Toyo-oka City is recommended that you use the "Zentan Bus" which has its headquarters in Toyo-oka City.
    You can get on from Osaka Umeda or Continue reading
  • Is there a cancellation fee?

    The cancellation policy of this facility is as follows.

    14-4 days ago; 30% of room rate
    From 3 days to 2 days prior:50% of the room charge
    Continue reading
  • Is it OK to bring in drinks and food?

    I'm sorry.

    There is also guidance from public health centers,
    We do not accept food and drinks.

    In the unlikely event that you find your cContinue reading
  • Can I buy drinks in the facility?

    You can purchase it in the lobby of the facility.

    Sorry to trouble you, but it is not a vending machine, so
    Please choose your favorite froContinue reading
  • For "two people dedicated ★ small in size of the pure Japanese-style room Futari Shizuka

    Rooms Futari Shizuka (from Ryukyu Tatami 11 square meters) is,
    It is a small but modern and cute space that suits the tastes of teens to 20sContinue reading
  • What is a "tagged" crab?

    What is a "tagged" crab?

    For the distinction of the crab that was caught in local, the crab is not the case, brand tag Tsuiyama Port producContinue reading
  • What is "Happy Post"?

    There is a cute mailbox in the lobby of the facility.
    This post is a little dreamy post!

    That's the post where you can specify the date.
    SeContinue reading
  • What is an Sotoyu

    There are seven Sotoyu Kinosaki Onsen.
    That over the seven Sotoyu in the city is the famous Sotoyu Tour".

    ◆There is an observation bath andContinue reading
  • This is my first time staying at an inn, but ...

    Thank you for choosing this inn for your first time.

    In recent years, the number of teenage customers has increased, and many customers areContinue reading
  • Do you have a beauty salon?

    The beauty salon has been a favorite for a long time, but the service has ended at the end of May 2020.
    The room that was used as a beauty sContinue reading
  • I have a food allergy ...

    plan has been created that even people with allergies to shellfish can use with confidence!
    "" Three kinds of feast meat pot "crustacean peaContinue reading

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Please feel free to contact us if you have any questions.